Refund and Returns Policy

Refund and Return Policy

Thank you for shopping with Face Off Official! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

We accept returns within 7 days of receiving your product. To be eligible for a return, the following conditions must be met:

The product must be unused, and in its original packaging.
The product should be intact and in sellable condition.

If these conditions are met, we will gladly accept your return and offer a refund or store credit.

How to Return an Item

To initiate a return, please follow these steps:

Contact us at faceoffofficials@gmail.com or +923371486878 within 7 days of receiving your order. Include your order number, the product(s) you wish to return, and the reason for the return.
We will provide you with return instructions and an authorization number.
Pack the product securely in its original packaging, including all tags, labels, and accessories.
Ship the product back to us using a trackable shipping method to the address provided in the return instructions.

Refund Process

Once we receive the returned product and verify its condition, we will process your refund. Please note that shipping fees are non-refundable.

Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

Used or opened skincare products.
Custom-made or personalized products.
Items that do not meet the return criteria.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange a return and send you a replacement or issue a refund, depending on availability.

Exchanges

At this time, we do not offer exchanges.

Shipping Fees

You are responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service to ensure they are returned safely.